Frequently Asked Questions​

1. What kind of products do you offer?

We create personalized 3D printed gifts including custom keychains, lithophane frames, desk toys, planters, couple gifts, and unique keepsakes.

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2. Can I customize my product?

Yes, most of our products can be customized with names, photos, text, or special design requests.

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3. How do I place a custom order?

Simply select your product, upload your photo or customization details, and place your order. For special requests, you can contact us directly.

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4. How long does it take to make my order?

Since our products are custom-made, production usually takes 2 to 5 business days depending on the product and customization.

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5. How long does shipping take?

Shipping usually takes 3 to 7 business days across India after the order is dispatched.

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6. Do you offer Cash on Delivery?

Currently, availability of Cash on Delivery depends on the product and location.

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7. Can I cancel my order?

Orders can only be canceled before production starts. Once Payment made and printing begins, cancellation may not be possible.

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8. Do you accept returns?

Returns are only accepted for damaged products or wrong product delivery.

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9. What is required for return or refund claims?

An unboxing video is mandatory for any damage or wrong product claim. The video must clearly show the sealed package and complete opening process.

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10. Which materials do you use for printing?

We use premium quality materials like PLA and other durable 3D printing materials depending on the product.

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11. Can I upload my own design?

Yes, we accept custom designs for selected products. You can upload your files or contact us for custom projects.

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12. Do you ship all over India?

Yes, we offer PAN India shipping.

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13. Can I order in bulk?

Yes, we accept bulk and corporate gifting orders. Contact us for special pricing.

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14. How can I contact you?

You can reach us through our Contact Us page, email, or Instagram for quick support.

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15. Are your products handmade?

Our products are made using advanced 3D printing technology and finished with care to ensure quality and uniqueness.